/* =============================================================
   VECTIVO PORTAL — portal.css
   Sidebar layout, tool-feel, brand-trouw aan Slate-palet
   ============================================================= */

:root {
    --leisteen:  #0D1117;
    --diep:      #161B22;
    --paneel:    #1C2330;
    --rand:      #232A38;
    --blauw:     #38AEFF;
    --aqua:      #00E5CC;
    --aqua-hover:#00C4B0;
    --hemelgrijs:#EEF2F7;
    --staal:     #5E7A9A;
    --staal-mid: #7E94B4;
    --staal-light: #9FB3CC;
    --error:     #F87171;
    --success:   #4ADE80;
    --warning:   #FBBF24;

    --font-display: 'Sora', system-ui, sans-serif;
    --font-logo: 'Syne', system-ui, sans-serif;
    --font-body:    'Figtree', system-ui, sans-serif;
    --font-mono:    'JetBrains Mono', 'SF Mono', Consolas, monospace;

    --radius: 6px;
    --radius-sm: 4px;
    --radius-lg: 10px;

    --sidebar-w: 240px;
}

*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

body.portal-body {
    font-family: var(--font-body);
    background: var(--leisteen);
    color: var(--hemelgrijs);
    font-size: 14.5px;
    line-height: 1.55;
    -webkit-font-smoothing: antialiased;
    min-height: 100vh;
}

a { color: inherit; text-decoration: none; }
button { font: inherit; cursor: pointer; border: none; background: none; color: inherit; }
input, textarea, select { font: inherit; color: inherit; }

/* ── SHELL ─────────────────────────────────────────────── */
.portal-shell {
    display: grid;
    grid-template-columns: var(--sidebar-w) 1fr;
    min-height: 100vh;
}

@media (max-width: 900px) {
    .portal-shell { grid-template-columns: 1fr; }
}

/* ── SIDEBAR ───────────────────────────────────────────── */
.portal-sidebar {
    background: var(--diep);
    border-right: 1px solid var(--rand);
    display: flex;
    flex-direction: column;
    padding: 20px 16px 16px;
    height: 100vh;
    position: sticky;
    top: 0;
}

@media (max-width: 900px) {
    .portal-sidebar {
        position: fixed;
        top: 0; left: 0; bottom: 0;
        width: var(--sidebar-w);
        z-index: 100;
        transform: translateX(-100%);
        transition: transform 0.25s cubic-bezier(0.22, 1, 0.36, 1);
        box-shadow: 12px 0 40px rgba(0, 0, 0, 0.4);
    }
    .portal-sidebar.is-open { transform: translateX(0); }
}

.portal-sidebar-top {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 6px 8px 20px;
    margin-bottom: 12px;
    border-bottom: 1px solid var(--rand);
}

.portal-logo {
    display: flex;
    align-items: center;
    gap: 10px;
}
.portal-logo-text {
    font-family: var(--font-logo);
    font-size: 16px;
    font-weight: 800;
    letter-spacing: -0.02em;
    color: var(--hemelgrijs);
}

.portal-sidebar-close {
    display: none;
    width: 32px;
    height: 32px;
    color: var(--staal-mid);
    padding: 4px;
}
.portal-sidebar-close svg { width: 100%; height: 100%; }
@media (max-width: 900px) { .portal-sidebar-close { display: block; } }

.portal-nav {
    display: flex;
    flex-direction: column;
    gap: 2px;
    flex: 1;
}
.portal-nav-link {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 10px 12px;
    border-radius: var(--radius-sm);
    color: var(--staal-mid);
    font-size: 14px;
    font-weight: 500;
    transition: background 0.15s, color 0.15s;
}
.portal-nav-link:hover {
    background: rgba(255, 255, 255, 0.04);
    color: var(--hemelgrijs);
}
.portal-nav-link.is-active {
    background: rgba(0, 229, 204, 0.08);
    color: var(--aqua);
    font-weight: 600;
}
.portal-nav-icon {
    width: 18px;
    height: 18px;
    flex-shrink: 0;
}

.portal-sidebar-bottom {
    margin-top: 16px;
    padding-top: 16px;
    border-top: 1px solid var(--rand);
}
.portal-user {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 8px;
    margin-bottom: 8px;
}
.portal-user-avatar {
    width: 36px;
    height: 36px;
    border-radius: 50%;
    background: linear-gradient(135deg, var(--blauw), var(--aqua));
    color: var(--leisteen);
    display: flex;
    align-items: center;
    justify-content: center;
    font-family: var(--font-display);
    font-weight: 700;
    font-size: 14px;
    flex-shrink: 0;
}
.portal-user-info { min-width: 0; flex: 1; }
.portal-user-name {
    font-size: 13px;
    color: var(--hemelgrijs);
    font-weight: 500;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}
.portal-user-role {
    font-size: 11px;
    color: var(--staal);
    text-transform: uppercase;
    letter-spacing: 0.06em;
    margin-top: 2px;
}
.portal-logout-form { margin: 0; }
.portal-logout-btn {
    width: 100%;
    text-align: left;
    padding: 8px 12px;
    color: var(--staal-mid);
    font-size: 13px;
    border-radius: var(--radius-sm);
    transition: color 0.2s, background 0.2s;
}
.portal-logout-btn:hover {
    background: rgba(248, 113, 113, 0.08);
    color: var(--error);
}

/* ── MAIN ──────────────────────────────────────────────── */
.portal-main {
    min-width: 0;
    display: flex;
    flex-direction: column;
}

.portal-topbar {
    height: 56px;
    border-bottom: 1px solid var(--rand);
    background: var(--leisteen);
    display: flex;
    align-items: center;
    gap: 16px;
    padding: 0 24px;
    position: sticky;
    top: 0;
    z-index: 10;
}
.portal-topbar-title { flex: 1; min-width: 0; }
.portal-topbar-actions { display: flex; gap: 10px; align-items: center; }

.topbar-h1 {
    font-family: var(--font-display);
    font-size: 18px;
    font-weight: 700;
    letter-spacing: -0.01em;
    color: var(--hemelgrijs);
}
.topbar-back {
    color: var(--staal-mid);
    font-size: 14px;
    font-weight: 500;
}
.topbar-back:hover { color: var(--aqua); }

.portal-sidebar-toggle {
    display: none;
    width: 32px;
    height: 32px;
    color: var(--hemelgrijs);
}
.portal-sidebar-toggle svg { width: 100%; height: 100%; }
@media (max-width: 900px) { .portal-sidebar-toggle { display: block; } }

.portal-messages {
    padding: 16px 24px 0;
    display: flex;
    flex-direction: column;
    gap: 8px;
}
.portal-message {
    padding: 10px 14px;
    border-radius: var(--radius-sm);
    font-size: 14px;
    border-left: 3px solid var(--aqua);
    background: rgba(0, 229, 204, 0.07);
}
.portal-message-error {
    border-left-color: var(--error);
    background: rgba(248, 113, 113, 0.07);
}
.portal-message-success {
    border-left-color: var(--success);
    background: rgba(74, 222, 128, 0.07);
}

.portal-content {
    padding: 28px 24px 64px;
    max-width: 1100px;
    width: 100%;
}

@media (max-width: 600px) {
    .portal-content { padding: 20px 16px 48px; }
    .portal-topbar { padding: 0 16px; }
}

/* ── BUTTONS ───────────────────────────────────────────── */
.btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    padding: 10px 18px;
    border-radius: var(--radius-sm);
    font-size: 14px;
    font-weight: 600;
    line-height: 1;
    transition: background 0.15s, color 0.15s, transform 0.1s;
    white-space: nowrap;
}
.btn:active { transform: translateY(1px); }
.btn-primary {
    background: var(--aqua);
    color: var(--leisteen);
    font-weight: 700;
}
.btn-primary:hover { background: var(--aqua-hover); }
.btn-ghost {
    color: var(--hemelgrijs);
    border: 1.5px solid rgba(255, 255, 255, 0.15);
}
.btn-ghost:hover { border-color: var(--aqua); color: var(--aqua); }
.btn-sm { padding: 7px 14px; font-size: 13px; }
.btn-block { width: 100%; }

/* ── DASHBOARD ─────────────────────────────────────────── */
.dash-greeting {
    margin-bottom: 24px;
}
.dash-eyebrow {
    font-size: 11px;
    font-weight: 600;
    letter-spacing: 0.18em;
    text-transform: uppercase;
    color: var(--aqua);
    margin-bottom: 6px;
}
.dash-title {
    font-family: var(--font-display);
    font-size: 28px;
    font-weight: 800;
    letter-spacing: -0.02em;
    color: var(--hemelgrijs);
}

.dash-stats {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 12px;
    margin-bottom: 36px;
}
@media (min-width: 720px) { .dash-stats { grid-template-columns: repeat(4, 1fr); } }

.dash-stat-card {
    background: var(--diep);
    border: 1px solid var(--rand);
    border-radius: var(--radius);
    padding: 18px 20px;
    transition: border-color 0.15s, transform 0.15s;
}
.dash-stat-card:hover {
    border-color: rgba(0, 229, 204, 0.3);
    transform: translateY(-1px);
}
.dash-stat-num {
    font-family: var(--font-display);
    font-size: 32px;
    font-weight: 800;
    letter-spacing: -0.03em;
    line-height: 1;
    color: var(--hemelgrijs);
    margin-bottom: 6px;
}
.dash-stat-num.accent { color: var(--aqua); }
.dash-stat-num.muted  { color: var(--staal); }
.dash-stat-label {
    font-size: 12px;
    color: var(--staal-mid);
    letter-spacing: 0.04em;
}

.dash-section {
    margin-bottom: 36px;
}
.dash-section-head {
    display: flex;
    align-items: baseline;
    justify-content: space-between;
    margin-bottom: 14px;
}
.dash-section h3 {
    font-family: var(--font-display);
    font-size: 16px;
    font-weight: 700;
    color: var(--hemelgrijs);
    letter-spacing: -0.01em;
}
.dash-link {
    color: var(--aqua);
    font-size: 13px;
    font-weight: 600;
}
.dash-empty {
    background: var(--diep);
    border: 1px dashed var(--rand);
    border-radius: var(--radius);
    padding: 32px;
    text-align: center;
    color: var(--staal-mid);
}
.dash-empty p { margin-bottom: 16px; }

/* ── TICKET TABLE ──────────────────────────────────────── */
.ticket-table {
    background: var(--diep);
    border: 1px solid var(--rand);
    border-radius: var(--radius);
    overflow: hidden;
}
.ticket-row {
    display: grid;
    grid-template-columns: 50px 1fr auto auto auto;
    gap: 16px;
    align-items: center;
    padding: 14px 18px;
    border-bottom: 1px solid var(--rand);
    color: var(--hemelgrijs);
    transition: background 0.12s;
}
.ticket-row:last-child { border-bottom: none; }
.ticket-row:hover { background: var(--paneel); }

.ticket-row-id {
    font-family: var(--font-mono);
    font-size: 12px;
    color: var(--staal);
}
.ticket-row-title {
    font-weight: 500;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}
.ticket-row-creator {
    color: var(--staal-mid);
    font-weight: 400;
    font-size: 13px;
}
.ticket-row-status,
.ticket-row-urgency {
    font-size: 11px;
    font-weight: 600;
    letter-spacing: 0.04em;
    padding: 4px 10px;
    border-radius: 100px;
    border: 1px solid;
    white-space: nowrap;
}
.ticket-row-date {
    font-size: 12px;
    color: var(--staal);
    white-space: nowrap;
}

@media (max-width: 720px) {
    .ticket-row {
        grid-template-columns: 1fr auto;
        gap: 6px 12px;
    }
    .ticket-row-id { display: none; }
    .ticket-row-title { grid-column: 1 / -1; }
    .ticket-row-status { grid-column: 1; }
    .ticket-row-urgency { display: none; }
    .ticket-row-date { grid-column: 2; }
}

/* Status badges */
.status-open          { color: var(--aqua); border-color: rgba(0, 229, 204, 0.3); background: rgba(0, 229, 204, 0.08); }
.status-in_progress   { color: var(--blauw); border-color: rgba(56, 174, 255, 0.3); background: rgba(56, 174, 255, 0.08); }
.status-waiting_user  { color: var(--warning); border-color: rgba(251, 191, 36, 0.3); background: rgba(251, 191, 36, 0.08); }
.status-closed        { color: var(--staal); border-color: var(--rand); background: rgba(255, 255, 255, 0.03); }

/* Urgency badges */
.urgency-low     { color: var(--staal-mid); border-color: var(--rand); background: transparent; }
.urgency-normal  { color: var(--staal-light); border-color: var(--rand); background: transparent; }
.urgency-high    { color: var(--warning); border-color: rgba(251, 191, 36, 0.3); background: rgba(251, 191, 36, 0.06); }
.urgency-urgent  { color: var(--error); border-color: rgba(248, 113, 113, 0.3); background: rgba(248, 113, 113, 0.08); }

.ticket-filters {
    display: flex;
    gap: 4px;
    margin-bottom: 20px;
    border-bottom: 1px solid var(--rand);
}
.ticket-filter {
    padding: 10px 18px;
    color: var(--staal-mid);
    font-size: 13px;
    font-weight: 500;
    border-bottom: 2px solid transparent;
    margin-bottom: -1px;
    transition: color 0.15s, border-color 0.15s;
}
.ticket-filter:hover { color: var(--hemelgrijs); }
.ticket-filter.is-active {
    color: var(--aqua);
    border-bottom-color: var(--aqua);
    font-weight: 600;
}

/* ── TICKET DETAIL ─────────────────────────────────────── */
.ticket-detail { max-width: 800px; }

.ticket-head { margin-bottom: 28px; }
.ticket-head-meta {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin-bottom: 12px;
    align-items: center;
}
.ticket-id-badge {
    font-family: var(--font-mono);
    font-size: 12px;
    color: var(--staal);
    padding: 4px 8px;
    background: var(--diep);
    border: 1px solid var(--rand);
    border-radius: 4px;
}
.ticket-head-status,
.ticket-head-urgency {
    font-size: 11px;
    font-weight: 600;
    letter-spacing: 0.04em;
    padding: 4px 10px;
    border-radius: 100px;
    border: 1px solid;
}
.ticket-head-category {
    font-size: 12px;
    color: var(--staal-mid);
    padding: 4px 10px;
    border: 1px solid var(--rand);
    border-radius: 100px;
}
.ticket-head-title {
    font-family: var(--font-display);
    font-size: 24px;
    font-weight: 800;
    letter-spacing: -0.02em;
    color: var(--hemelgrijs);
    margin-bottom: 8px;
}
.ticket-head-info {
    font-size: 13px;
    color: var(--staal-mid);
}

.ticket-body {
    background: var(--diep);
    border: 1px solid var(--rand);
    border-radius: var(--radius);
    padding: 20px 24px;
    margin-bottom: 28px;
}
.ticket-body-text {
    color: var(--hemelgrijs);
    line-height: 1.7;
}

.ticket-attachments {
    margin-top: 18px;
    padding-top: 16px;
    border-top: 1px solid var(--rand);
}
.ticket-attachments-label {
    font-size: 11px;
    color: var(--staal-mid);
    text-transform: uppercase;
    letter-spacing: 0.1em;
    margin-bottom: 8px;
}
.ticket-attachments ul { list-style: none; padding: 0; }
.ticket-attachments li {
    padding: 6px 0;
    font-size: 13px;
}
.ticket-attachments a {
    color: var(--aqua);
    border-bottom: 1px solid rgba(0, 229, 204, 0.3);
}
.att-size { color: var(--staal); margin-left: 6px; }

.ticket-conversation {
    display: flex;
    flex-direction: column;
    gap: 16px;
    margin-bottom: 32px;
}
.ticket-reply {
    background: var(--diep);
    border: 1px solid var(--rand);
    border-radius: var(--radius);
    padding: 16px 20px;
}
.ticket-reply.reply-internal {
    background: rgba(251, 191, 36, 0.04);
    border-color: rgba(251, 191, 36, 0.2);
    border-left: 3px solid var(--warning);
}
.ticket-reply-head {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-bottom: 10px;
    flex-wrap: wrap;
}
.ticket-reply-author {
    font-weight: 600;
    color: var(--hemelgrijs);
    font-size: 14px;
}
.reply-internal-tag {
    background: var(--warning);
    color: var(--leisteen);
    font-size: 10px;
    font-weight: 700;
    padding: 2px 8px;
    border-radius: 100px;
    letter-spacing: 0.04em;
    text-transform: uppercase;
}
.ticket-reply-time {
    font-size: 12px;
    color: var(--staal);
    margin-left: auto;
}
.ticket-reply-body {
    color: var(--hemelgrijs);
    line-height: 1.65;
}
.ticket-no-replies {
    color: var(--staal-mid);
    font-style: italic;
    padding: 16px 0;
}

.ticket-reply-form {
    background: var(--diep);
    border: 1px solid var(--rand);
    border-radius: var(--radius);
    padding: 20px;
}
.ticket-reply-form h3 {
    font-family: var(--font-display);
    font-size: 15px;
    margin-bottom: 12px;
    color: var(--hemelgrijs);
}

.ticket-closed-notice {
    background: var(--diep);
    border: 1px dashed var(--rand);
    border-radius: var(--radius);
    padding: 20px;
    text-align: center;
    color: var(--staal-mid);
    font-size: 14px;
}
.ticket-closed-notice a { color: var(--aqua); }

.ticket-staff-controls {
    margin-top: 24px;
    padding-top: 20px;
    border-top: 1px dashed var(--rand);
}
.ticket-staff-controls h3 {
    font-family: var(--font-display);
    font-size: 13px;
    color: var(--staal-mid);
    text-transform: uppercase;
    letter-spacing: 0.08em;
    margin-bottom: 12px;
}
.ticket-status-form {
    display: flex;
    align-items: center;
    gap: 10px;
    flex-wrap: wrap;
}
.ticket-status-form label {
    font-size: 13px;
    color: var(--staal-mid);
}

/* ── FORMS (general) ───────────────────────────────────── */
.form-field { margin-bottom: 18px; }
.form-field label {
    display: block;
    font-size: 12px;
    font-weight: 600;
    letter-spacing: 0.04em;
    color: var(--staal-mid);
    margin-bottom: 6px;
}
.form-field input[type="text"],
.form-field input[type="email"],
.form-field input[type="password"],
.form-field input[type="file"],
.form-field textarea,
.form-field select {
    width: 100%;
    background: var(--diep);
    border: 1.5px solid var(--rand);
    border-radius: var(--radius-sm);
    padding: 10px 14px;
    color: var(--hemelgrijs);
    font-size: 14px;
    transition: border-color 0.15s, box-shadow 0.15s;
}
.form-field textarea { resize: vertical; min-height: 100px; }
.form-field input:focus,
.form-field textarea:focus,
.form-field select:focus {
    outline: none;
    border-color: var(--aqua);
    box-shadow: 0 0 0 3px rgba(0, 229, 204, 0.1);
}
.form-hint { display: block; margin-top: 4px; font-size: 12px; color: var(--staal); }
.form-error {
    color: var(--error);
    font-size: 12px;
    margin-top: 4px;
}
.form-error-block {
    background: rgba(248, 113, 113, 0.08);
    border: 1px solid rgba(248, 113, 113, 0.3);
    border-radius: var(--radius-sm);
    padding: 10px 14px;
    margin-bottom: 16px;
    color: var(--error);
    font-size: 13px;
}
.form-error-block p { margin: 4px 0; }
.form-row {
    display: grid;
    grid-template-columns: 1fr;
    gap: 16px;
}
@media (min-width: 600px) {
    .form-row { grid-template-columns: 1fr 1fr; }
}
.form-actions {
    display: flex;
    gap: 12px;
    align-items: center;
    margin-top: 12px;
}
.form-checkbox {
    display: flex;
    align-items: center;
    gap: 8px;
    margin: -4px 0 16px;
    font-size: 13px;
    color: var(--staal-mid);
    cursor: pointer;
}
.form-checkbox input { margin: 0; }
.form-section-h {
    font-family: var(--font-display);
    font-size: 14px;
    color: var(--staal-mid);
    text-transform: uppercase;
    letter-spacing: 0.08em;
    margin: 24px 0 16px;
}
.form-section-h:first-child { margin-top: 0; }

.account-form,
.ticket-new-form {
    max-width: 600px;
    background: var(--diep);
    border: 1px solid var(--rand);
    border-radius: var(--radius);
    padding: 24px;
}
.account-section {
    max-width: 600px;
    margin-top: 24px;
    padding: 20px 24px;
    background: var(--diep);
    border: 1px solid var(--rand);
    border-radius: var(--radius);
}
.account-help { font-size: 13px; color: var(--staal-mid); }
.account-help a { color: var(--aqua); }

/* ── AUTH SHELL ────────────────────────────────────────── */
.portal-auth-shell {
    min-height: 100vh;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 24px 16px;
}
.auth-card {
    width: 100%;
    max-width: 420px;
    background: var(--diep);
    border: 1px solid var(--rand);
    border-radius: var(--radius-lg);
    padding: 36px 32px;
}
.auth-logo {
    display: inline-block;
    margin-bottom: 20px;
}
.auth-card h1 {
    font-family: var(--font-display);
    font-size: 24px;
    font-weight: 800;
    letter-spacing: -0.02em;
    color: var(--hemelgrijs);
    margin-bottom: 8px;
}
.auth-intro {
    color: var(--staal-mid);
    font-size: 14px;
    margin-bottom: 24px;
    line-height: 1.6;
}
.auth-form { display: block; }
.auth-footer-link {
    margin-top: 16px;
    text-align: center;
    font-size: 13px;
    color: var(--staal-mid);
}
.auth-footer-link a { color: var(--aqua); }